We get all your customer data onto one platform

Improving service delivery while also increasing efficiencies is a huge challenge when you’re wrestling with costly, inflexible legacy CRM systems, and siloed, duplicated data.

Salesforce® is the world-leading cloud-based CRM platform that provides organisations with a single view of their customers.

Every contact, case, enquiry and issue can be tracked all the way through their journey, accessed via an intuitive and adaptable user-interface, and shared across teams and departments.

Methods is the leading public sector Salesforce partner in the UK – and have helped transform digital service delivery at Ofcom, Companies House, Innovate UK, and several prominent local and central government bodies.

Salesforce capabilities

Our discovery service covers:

  • Salesforce consulting
  • Salesforce deployment and integration
  • Development on the Salesforce platform
  • Managed services of Salesforce applications

Why work with us

A skilled Salesforce certified team at your disposal

With a team of Salesforce certified professionals, we have the capabilities needed to advise you on the best solution for your needs and deliver quality implementations/integrations.

Proven experience delivering Salesforce solutions for government

We understand Government and its idiosyncrasies: our founders and most of our staff served in the public sector (from the Home Office, to GDS and the NHS).

We have experience consulting and successfully deploying Salesforce-based solutions for numerous public sector organisations including  Innovate UK, EEN, and Ofcom.

We can deliver a prototype in a matter of days

We understand that legacy systems and the lack of willingness to change from the wider organisation can make your job difficult.

But with the Salesforce cloud platform, you can demonstrate quick wins fast and without needing to pay for expensive hardware. We can build prototypes in weeks (sometimes days) to show you how Salesforce and its rich ecosystem can help you transform the way you deliver your services.

Client quote

"We have a very productive relationship with Methods. Through team work and knowledge transfer we have implemented a solution for our needs and are confident in our ongoing development."

Nicole Pethybridge, Customer Service Manager, Innovate UK

Thinking of deploying a new CRM?

Tom Sawford

Head of Managed Services

Get in touch with our Head of Managed Services Tom Sawford

tom.sawford@methods-test.co.uk
or call us on 020 7240 1121.

Case Studies

Salesforce CRM implementation

Innovate UK partnered with Methods to replace unsuitable legacy back-end systems with a modern cloud-based portal that would allow them to manage customer interactions more efficiently.

READ THE STORY

Salesforce CRM implementation

Ofcom needed to replace its legacy on-premise CRM system with one that was less costly to run, could be accessed from any location, and offered a single view of its customers.

READ THE STORY