The messy divorce of BAU and Change...

At the very first Executive meeting I was invited to present at, a discussion on KPI's showed a key frontline service was performing badly - everyone…


Data - a user’s best friend

As a user researcher working closely with the public sector, I’m passionate about what digital projects could do to transform all aspects of life,…


Digital Street: HM Land Registry has selected to partner with Methods

HM Land Registry (HMLR) has selected to partner with Methods utilising the enterprise software firm R3’s blockchain platform, Corda, for the second…


Discovering the elusive concept of culture in design through how people around the world wash their socks

Recently I attended a meetup about "Researching Culture: a masterclass with Ipsos MORI." Tickets to this popular event sell out quicker than…


Announcement: Management Consultancy Two (MCF2)

We are pleased to announce that Methods has been awarded on a place on the Management Consultancy Framework Two (MCF2). This new two year framework…


If you can’t measure it you can’t manage it

The time has come for healthcare data to be taken out of the depths of the back office and the cautious care of the analysts and placed under the…


But what about everybody else?! User research sample sizes and use.

I’d just presented a draft of research outputs to a group of stakeholders. “But what about everybody else?!” I’d explained we’d booked in between 3…


Capabilities as a means of identifying technology choices

In this blog, I explain some of our latest thinking at Methods on how breaking down processes and technology into their constituent parts…


We're on the new ESPO Strategic HR Services Framework

Methods is delighted to have been awarded a place on the new Eastern Shires Purchasing Organisation Strategic HR Services Framework. This national…


Well intentioned mass-communication in organisations undergoing change is missing its mark. There are better ways of helping people understand their future.

As a consultant at Methods, I have worked across many different public sector organisations, from the smallest local authorities to the largest…